Sheffield Sustainable Kitchens

What are your terms and conditions?

Our quotes are based on our initial discussions and forms the basis of any contract entered into between us. Prices may be subject to change prior to receipt of deposit and our issue of a deposit invoice. Occasionally extra costs are incurred during the site work and these will be passed onto you; we will inform you of any extra costs as they occur within a reasonable timescale. If any extra works are requested from any of the trades during the site work, extra costs may be incurred and these will be passed onto you. Postponement of the work by you with less than 48 hours prior to our commencement of work will incur a charge of £400 with £50 per day thereafter for each day of delay up to a maximum of  £800. Postponement of the work by you with less than 14 days and more than 48 hours prior to our commencement of work will incur a  £400 charge. Late payment of our invoices may lead to delays and hold ups in the work and therefore extra charges as detailed above. Cancellation of the order will lead to retention of the deposit by us and any other costs not covered by the deposit will be chargeable  to you. Late payments will incur interest at the annual rate of 4% above Bank of England base rate. Goods remain our property until they are paid for in full. If problems with your existing gas/electrical circuits are encountered during the site work, we are under obligation to put this right in line with current statutory regulations and in this case extra costs will be covered by you. Any estimated costs above for trades work may require a site visit to provide an accurate price and hence may change after site visit is completed. By agreeing to this quote you are agreeing to accept our terms and conditions and payment schedule.

Right to cancel

You have the right to cancel within 14 days of your initial invoice and should you wish to we will send you a right to cancellation form. Things that might affect the final price are listed on the itinerary. Occasionally extra costs are incurred during the site work and these will be passed onto you; we will inform you of any extra costs as they occur within a reasonable timescale. If any extra works are requested from any of the trades during the site work, extra costs may be incurred and these will be passed onto you.

Additional considerations

Delays caused by you will not hold up the payment schedule and the main payment will still be due on the originally agreed date. The final payment may be delayed, but ongoing delays caused by you allow us to decide whether such payment may be delayed and our decision is final and solely to our discretion. Any plans provided are solely for our use and the use of our approved contractors. Any other contractor using Sustainable Kitchens Ltd plans should seek a professional review before proceeding.

Complaints

Any complaints should be directed to our Customer Service team in the office.

Confidentiality

All complaints received will be dealt with confidentially and in accordance with the requirements of the Data Protection Act 1998.