Sustainable Kitchens

Staying COVID-19 Secure

The safety and well-being of our staff and clients is our priority, so we have changed the way we work in response to COVID-19. All our staff have embraced new working practices, to keep themselves and others safe.

Our Risk Assessments are regularly reviewed and updated to ensure compliance with the latest government instructions for ‘Working Safely during Covid-19’.

The Design Process
Initial Visit
  • We now conduct most of our initial visits as video consultations to reduce the amount of face-to-face contact.
  • Once you register your interest, we have an initial conversation with you about your project. Our design team will then send out a pack detailing the measurements we need from you to start the designs.
  • If you are struggling with measuring up on your own, or just would like us to do it instead, simply let us know. We will then arrange for a member of our team to come out to your home, taking safety precautions.
  • When we have the measurements, our team will create a kitchen design with you and present it to you on Zoom. If you are not familiar with Zoom, and would like to carry out the presentation a different way, we are happy to accommodate you.
Measuring Up

Once you are happy with the design and agree to go ahead with us, we will come out and double check the measurements ourselves. The team member will wear masks at all times throughout their visit and practice social distancing wherever possible in your home. This is to ensure both your safety and the safety of our staff.

Fitting Your Kitchen
  • Before drawing up a fitting schedule, we will ask you if you have any special requirements e.g. if you are shielding. We will then work out a plan that is safest for both parties.
  • On entry to your home, our team will wash their hands using soap and water for 20 seconds. We will wash their hands regularly throughout the day and when leaving your home.
  • Since most of the work will be carried out in your kitchen area, our workers are most likely to use the nearest sink as their hand washing facility. At the end of each day workers will wipe down all equipment and appliances used in order to maintain excellent hygiene procedures.
  • If you are showing symptoms or having to isolate, please let us know as soon as possible. We will not enter your home and your job will be delayed, in line with the most recent government guidelines.
Health Screening

Our Code of Conduct includes a clear instruction to all our staff not to visit clients or attend work if they become ill or have any Coronavirus symptoms. If they or any member of their household have or are suspected of having COVID-19, they are required to stay at home and follow medical and government instructions on self-isolating.

We would obviously ask you to do the same and not to go ahead with a design visit, survey or installation if you or any member of your household has or is suspected of having the virus.

Our Team

Most of our staff continue to work remotely to limit the amount of face-to-face contact they have. They conduct daily meetings online to keep up to date with all current projects. There are a small number of site, workshop and office team members in the workplace, who practise social distancing. In addition, we have procedures in place that set out cleaning duties. We have a ready supply of PPE, anti-bacterial gel, and cleaning products.

Further Questions

If you have any further questions, please get in touch!


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