Staying COVID-19 Secure

We are taking precautions to prioritise the safety of our team, our clients and our contractors with regards to COVID-19 and will wear masks when requested by clients. Read below for more details on how we are currently operating.

We request that any clients make an appointment before coming into our workshop. If you need anything from us, please give us a call and we can arrange a suitable time for you to come in. We would be grateful if you would call in the first instance, rather than visit us in person.

Initial contact
  • When you get in touch with us, our design team will have an initial conversation with you about your project; to explain our process, answer questions, and give you ballpark costs and timescales. We will then send you a digital pack explaining the measurements, details and photos we need from you to start working on the designs for your space. Our design team are working remotely so will call you from a mobile number.
  • We need approximate kitchen measurements to form a starting point for our conversations. If you are based in or around Sheffield and would prefer a face-to-face consultation, we will measure your space when we visit. If you live further away or prefer a digital consultation then we can guide you through the measuring process.
  • When you return the pack to us, we will book you in for a consultation with a member of our design team. This can be face-to-face if you live in or around Sheffield or over Zoom. If you are not familiar with Zoom, and would like to use a different software package, we are happy to accommodate you.
Design Consultation
  • Our consultations, whether in person or on Zoom, usually last around two hours. If the consultation is via Zoom, the designer will be live-modelling your space in 2D drawings during the consultation.
  • We will wear face masks on request when we come to see you.
  • The consultation gives us the opportunity to talk through layout and details about your space and to ask questions about what’s possible (with Sheffield Sustainable Kitchens, anything is possible!)
  • Following the consultation, the design team will produce a detailed 3D rendered model of your space and provide a detailed quote and renders for your project.
Measuring Up
  • Once you are happy with the design and agree to go ahead with us, we will come out and double-check the measurements so that we can be sure that everything has been double-checked and the designs will be accurate.
  • The team member will wear masks on request in your home.. 
  • When we arrive at your home, we ask whether you would prefer us to wear a mask. If you would like us to take any extra precautions, please just let the office staff know and we will brief the team
  • Since most of the work will be carried out in your kitchen or bathroom area, our workers are most likely to use the nearest sink as their hand washing facility. At the end of each day workers will wipe down all equipment and appliances used in order to maintain excellent hygiene procedures.
  • Where facilities are not available, team members will use hand sanitiser.
  • We aim to ventilate work areas as much as possible on site – please bear with us if we open as many windows as we can.
  • If you are showing symptoms or having to isolate, please let us know as soon as possible. 
Health Screening

Our Code of Conduct includes a clear instruction to all our staff not to visit clients or attend work if they become ill or have any Coronavirus symptoms. If they or any member of their household have or are suspected of having COVID-19, we request that they stay at home and self isolate.

We would obviously ask you to do the same and not to go ahead with a design visit, survey or installation if you or any member of your household has or is suspected of having the virus.

Our Team

Many of our staff continue to work remotely to limit the amount of face-to-face contact they have. There are a small number of site, workshop and office team members in the workplace. In addition, we have procedures in place that set out cleaning duties. We have a ready supply of PPE, anti-bacterial gel, and cleaning products.

Further Questions

If you have any further questions, please get in touch!

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