As of 4 October 2021, we are continuing to prioritise the safety of our team, our clients and our contractors.
Our team are happy to wear masks to protect our clients. Where possible, we are continuing to meet clients virtually and lend samples to clients in a socially distanced manner. We regularly conduct lateral flow tests as the safety of our clients and team are our priority. Read below for more details on how we are currently operating.
We are delighted to be able to welcome clients into our workshop by appointment again. We are continuing to monitor the local situation on a weekly basis, so this may change. If you need anything from us, please give us a call and we can arrange a suitable time for you to come in. Please call in the first instance, rather than visit us in person. Thank you.
- Once you register your interest by phone, email, or social media, our design team will have an initial conversation with you about your project; to explain our process, answer questions, and give you ballpark costs and timescales. Our design team will then send you a digital pack explaining the measurements, details and photos we need from you to start working on the designs for your space. Our design team are working remotely so will call you from a mobile number.
We need approximate kitchen measurements to form a starting point for our conversations. If you are based in or around Sheffield and would prefer a face-to-face consultation, we will measure your space when we visit.
If you live further away or prefer a digital consultation then we can talk you through measuring your space if it helps.
- When you return the pack to us, we will book you in for a design consultation either face-to-face if you live in or around Sheffield or over Zoom. This will be with a member of our design and sales teams.
If you are not familiar with Zoom, and would like to use a different software package, we are happy to accommodate you.
- Our consultations, whether in person or on Zoom, usually last around two hours. If the consultation is via Zoom, the designer will be live-modelling your space in 2D drawings during the consultation.
- This will be the opportunity to talk through layout and details about your space and to ask questions about what’s possible (with Sheffield Sustainable Kitchens, anything is possible!)
- Following the consultation, the design team will produce a detailed 3D rendered model of your space and provide a detailed quote and renders for your project.
- Once you are happy with the design and agree to go ahead with us, we will come out and double-check the measurements so that we can be sure that everything has been double-checked and the designs will be accurate.
- The team member will wear masks at all times throughout their visit and practice social distancing wherever possible in your home. This is to ensure both your safety and the safety of our staff.
- Before drawing up a fitting schedule, we will ask you if you have any special requirements e.g. if you are shielding. We will then work out a plan that is safest for both parties.
- On entry to your home, our team will wear a mask and wash their hands using soap and water for 20 seconds. They will wash their hands regularly throughout the day and when leaving your home.
- Since most of the work will be carried out in your kitchen or bathroom area, our workers are most likely to use the nearest sink as their hand washing facility. At the end of each day workers will wipe down all equipment and appliances used in order to maintain excellent hygiene procedures.
- Where facilities are not available, team members will use hand sanitiser.
- Our team will stay at least 2 metres away from you in your home. They will also wear a mask when you or other tradespeople are present in the room. We request that you do the same. When there are no others present, and they are alone in their bubble, they will remove their masks to make physical work easier.
- We aim to ventilate work areas as much as possible on site – please bear with us if we open as many windows as we can.
- If you are showing symptoms or having to isolate, please let us know as soon as possible. We will not enter your home and your job will be delayed, in line with the most recent government guidelines.
Our Code of Conduct includes a clear instruction to all our staff not to visit clients or attend work if they become ill or have any Coronavirus symptoms. If they or any member of their household have or are suspected of having COVID-19, they are required to stay at home and follow medical and government instructions on self-isolating.
We would obviously ask you to do the same and not to go ahead with a design visit, survey or installation if you or any member of your household has or is suspected of having the virus.
Many of our staff continue to work remotely to limit the amount of face-to-face contact they have. They conduct daily meetings online to keep up to date with all current projects. There are a small number of site, workshop and office team members in the workplace. In addition, we have procedures in place that set out cleaning duties. We have a ready supply of PPE, anti-bacterial gel, and cleaning products.
If you have any further questions, please get in touch!