FAQs

Sheffield Sustainable Kitchens showroom

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How much does a Sheffield Sustainable Kitchen cost?

The costs of our kitchens, bathrooms and other projects vary immensely. This is because all our living spaces are individually designed. Each one is created with a unique choice of materials. No two kitchens are the same, but each one is high quality, built to last and sustainable. We pride ourselves on providing our customers with the best possible kitchen for their budgets.

You can read more about our prices here.


Do you work outside the Sheffield area?

We design and deliver kitchens and bathrooms across the UK – all you need to find is a local fitter. We will supply your fitter with an installation guide so they have all the guidance they need to install it beautifully into your home.

For projects in Sheffield and the surrounding area, we also offer a full fitting service, including building work, electrics and plumbing etc.

We’re happy to travel further afield if we can and are sometimes able to offer this service to more distant locations. Please ask when you get in touch!


What’s special about Sheffield Sustainable Kitchens?

All our kitchens are individual, and designed to fit you and your needs – they really are bespoke.

Whether you need a whole new kitchen, or a partial refurb we have the experience and ideas to create a great space that you will love to live in.

We’re extremely flexible, accommodating and relish any opportunity for a challenge.


Can I get a free quote or design consultation?

Yes, all our quotes are free. If you live in Sheffield, or nearby, we offer free in-person consultations in your home and follow this up with a free quote.

If you live further away, we offer a free consultation on Zoom, or similar and ask you to measure up your space yourself so we can create a set of designs for you. We always come and do a full check measure before starting your project, once you have placed a deposit. If you are struggling to measure up your space on your own, we are happy to come and measure up for you. We make a small charge for this, but it is fully refunded when you go ahead with your project.  

Just get in touch and we will arrange a convenient time to talk more about your planned project.


How does the design process work?

Once we’ve had a quick chat about your project, we can explain how we work, answer questions, and give you ballpark costs and timescales.

We’ll then send you a short questionnaire about your project. Once you have filled that in, we will book you in for either a face-to-face consultation if you live in or near Sheffield, or an online one if you live further away.

If you live further away and we are arranging an online consultation, we will ask you to provide us with photos and measurements of your space. We give you guidance with this to make the process easier.

Our consultations

Our consultations usually take a couple of hours, whether they are face-to-face or online. Our designer will discuss your project in more detail and answer any questions.

Afterwards we can either:

  • cost up your 2D design, to make sure the design fits your budget. This is a slightly quicker process, as we would not be producing visuals of your new space. This can be helpful if you have a fixed timescale and budget that you are working to
    or
  • produce a full 3D design and renders, as well as a detailed quote so you can see various visuals of your new space. This usually takes a little longer as we put a lot of time into producing the visuals. We will also cost up your project at this stage and produce a clear quotation, detailing what is and isn’t included in the price.

Your full 3D design and quote

It usually takes us a couple of weeks to draw up your design and cost it up to create a formal quote. Once it’s ready, we will arrange to meet again to talk you through the plans, elevations, images and costings we’ve produced.

We will give you an accurate idea of the cost of your chosen kitchen design. The prices we provide you with for site works and trades will be an estimate, based on our knowledge of your home and our experience of similar projects.

If you would like a copy of the plans at this stage, we charge a fee for a copy of the initial designs. This is usually between £300 and £1000, depending on the amount of work which has gone into the design process for your specific living space. However, this cost would be deducted from the price of the project if you choose to go ahead.

Should you require revisions to your design, be reassured that our prices include one round of design alterations. However, any additional revisions will incur additional costs.

Samples

If it would help to see samples at any point during the process, either of doors or worktops or anything else, just let us know. We realise that borrowing samples from us can be incredibly helpful in your decision-making process. More on our sample library here.


How important is kitchen design?

Design is very important to us at Sheffield Sustainable Kitchens. We build our kitchens to last, and we believe in getting the design right. We want your kitchen to not only look fantastic, but also to function as a highly efficient and practical living space.

We work closely with you and design to fit your needs and requirements. All our kitchen designs are individually created for you. This is why we have an ongoing dialogue, to ensure we get it right.


I don’t want a whole new kitchen. Do you do refurbishments?

Absolutely! Lots of our clients just want to make changes to their existing kitchen, without starting from scratch and replacing the whole thing. It could be that you just need to replace the cabinet doors and drawer fronts, change a worn-out worktop and add more shelving or storage.

This is a simple way to increase the life-span of your kitchen when you’re kitchen’s looking a little tired but you’re happy with the overall design and structure.


What is your standard range?

All of our standard range cabinets are made from a fantastic high-quality eco-board which is made from 100% recycled timber. The board is then melamine faced to protect it and make it easier to clean. Our standard range cabinets are all 18mm thick, including the backs. They are glued and dowelled together.

The cabinets come in a wide range of finishes to match up with our range of kitchen cabinet doors. They provide a solid basis for our kitchens and are guaranteed for 15 years. They will last much longer than this though.


What kind of worktop materials do you offer?

We offer a large range of worktop options, including recycled glass, recycled paper, recycled plastic, stainless steel, bamboo and many solid wood varieties.

We can also provide high-quality laminate, Corian, and a range of acrylic and quartz-based materials. For a good overview of our range and general advice on choosing a worktop, see our advice post here.


How large is your range of doors?

We have a large range of door options in traditional and contemporary styles. We supply many solid wood shaker doors, from the simple to the ornate in both painted and a range of wood finishes.

The beauty of a painted finish is that it can be re-painted in the future to give a new look and feel to a space, without the need to replace anything.

We also supply a range of contemporary styled doors in high gloss, matt and wood veneer finishes; from low-cost vinyl doors through to high quality painted lacquer finishes in a whole range of colours. Many of these styles are available with handle-less options.

In addition, we can provide PVC-lipped doors from the same recycled material from which our cabinets are produced. If you tell us what you are looking for, we will do our best to supply it.


Do you do smaller jobs?

If we’re undertaking a larger kitchen or bathroom installation for you, we’re happy to do smaller joinery jobs that you also need doing. Just mention it to our team when you get in touch with us.

If you need fitted shelving, fitted wardrobes, bathroom storage, storage units etc, just let us know. We have clever ways of making storage solutions work and approach spatial quandaries with a fresh perspective.


Can I keep the appliances I already have?

Of course. It makes no sense, financially or ethically, to get rid of perfectly good appliances. Because we design your kitchen from scratch, we can take into account all the things you want to keep and create a kitchen to include them.


Do your quotes include fitting?

Yes, we try and include everything in our quotes, so that fitting, plumbing and electrics are all covered. We always produce a clear quotation detailing what is and isn’t included in the price.

We want our customers to have piece of mind, so we’ll do our utmost to cover all bases and be open with you from the outset. Some companies show you an artificially reduced price to get the job and then spring a load of extra costs on you once we’ve got the job. That’s not our style. Being straight with our pricing is important to us.


Do I have to pay 100% up front?

No, we stagger our payment schedule to help you and give you peace of mind.

Once you decide to proceed with Sheffield Sustainable Kitchens, we take an initial deposit of 35% and book in provisional dates. At this point, we provide you with a copy of the finalised plans.

Between 30 and 60 days prior to us getting on site, we commence production of your kitchen (this depends on the scope and nature of the kitchen). At this point, we take the main bulk payment for your kitchen, finalise dates and provide you with full schedule and itemisation for the work so you’re clear what is happening and when.

Once the work is complete and any finishing off is done, we’ll take payment for the remaining retainer payment – usually £1,000.

We leave this retainer to give you peace of mind that we’ll complete the work to the high level of quality we, and you, expect.


Can you do building work?

Yes, we will do building work when your project requires it. We often do kitchen extensions for clients, knock through rooms to create a kitchen-diners or alter window openings.

We have trusted builders, architects and structural engineers who we work with. Our Project Management team oversees the entire process, to ensure the job goes smoothly.


How long will the whole process take?

Timescales can differ hugely, depending on the scope of work you need doing, but generally, we aim for a 12-week process, once you have confirmed your design.

Our lead times can vary though, depending on the bookings we already have.


What makes Sheffield Sustainable Kitchens so sustainable?

Sheffield Sustainable Kitchens is a conscientious company and we do everything we can to keep our environmental impact as low as possible.

We strive to use the most sustainable and responsibly sourced materials available, whether it’s timber, glass or paper. When sourcing new timber, we look for the FSC (Forest Stewardship Council) certification, to identify wood that comes from well-managed forests.

Wherever we can, we also try to use locally sourced timber, and sustainably sourced raw materials from our network of suppliers.

We specialise in reclaimed and recycled timber, and have crafted a large range of bespoke projects from it. We also offer a range of sustainable products such as recycled glass worktops and splash-backs, recycled paper surfaces, bamboo worktops and solid wood worktops.

There are more strands to our sustainability – read more here.


Do you provide aftercare or support?

When we ‘handover’ your finished kitchen, we supply you with a pack on how to care for your kitchen. We give you information on how to maintain your worktop and paperwork to register your appliances with the manufacturers.

A couple of months later, we’ll perform a health check on your kitchen, making sure everything is finished off and working correctly.

We don’t expect you to have any problems with your kitchen over the coming months and years. If you do have any issues at all, we ask that you get in touch with us so that we can rectify any problems.

We’ll leave you with a kitchen that functions fantastically and looks great for many years to come. This is key to our ethos.

If you have any issues at all, please email us on [email protected]


What are your terms and conditions?

DOMESTIC DESIGN, FITTING AND SUPPLY SERVICES TERMS AND CONDITIONS

BACKGROUND:

These Terms and Conditions are the standard terms which apply to the provision by Sustainable Kitchens Limited T/A Sheffield Sustainable Kitchens (the “Supplier”) of domestic design or fitting or supply services to customers who require any such services to be provided at their home.

These Terms and Conditions apply where the customer is a “Consumer” as defined below.

  1. Definitions and Interpretation
    • In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Agreement” means the formal agreement between You and Us in the form attached as Schedule 4 which will incorporate and be subject to these Terms and Conditions;
Agreed Times means the times which You and We agree for Us to have access to the Property to carry out and complete the Services;
“Business” means any business, trade, craft, or profession carried on by You or any other person/organisation;
“Consumer” means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual customer of the Supplier who receives any Services for their personal use and for purposes wholly or mainly outside the purposes of any Business;
“Design Services” means the details of domestic design services to be provided as set out in an attachment to the Agreement;
“Design Terms and Conditions” means the terms set out in Schedule 1 that will apply in addition to those set out in Clauses 1- 22 where We are to provide Design Services;
“Fitting Services” means the details of kitchen, bathroom, and other fitting services to be provided as set out in an attachment to the Agreement;
“Fitting Terms and Conditions” means the terms set out in Schedule 2 that will apply in addition to those set out in Clauses 1- 22 where We are to provide Fitting Services;
“Inseparably Mixed Goods” means Products that have become mixed inseparably (according to their nature) with other Products or other items after delivery;
“Lead” means an enquiry from a Consumer for the provision of domestic design or fitting or supply services in their home.
“Model Cancellation Form” means the model cancellation form attached as Schedule 5;
“Our Premises” means Our “business premises” as that expression is defined in the Regulations;
“Personalised Goods” means Products that are made to Your specifications or are clearly personalised and / or bespoke;
Price means the total sum (as shown on invoices issued in accordance with Clause 6 of these Terms and Conditions) that You must pay for the Services under the Agreement;
“Price for the Products” means, the price We charge You for the Products that We use when We provide any Supply Services, being part or all of the Price payable for Supply Services;
“Products” means the products, materials, labour, and other items We supply which are required for Supply Services as such items are specified in the Agreement;
“Project” means the project (if any) within which We will be providing the Services to You, and the project may include supply or products, materials, work, or services (including design) additional to any Services We are to provide;
“Property” means Your home (as detailed in the Lead and the Agreement) in which the Project is to be carried out
“Quotation” means the quotation We give to You in accordance with Clause 4 detailing the services We will provide to You and the Price We will charge You for, in each case, Design Services, Fitting Services or Supply Services;
“Quoted Price” means the Price set out in the Quotation for Design Services, Fitting Services or Supply Services, including estimates for third party services provided by Third Party Contractors;
“Regulations” means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
“Services” means the Design Services and/or Fitting Services and/or Supply Services that We are to provide as specified in a copy of an accepted Quotation attached to the Agreement;
“Start Date” means the date You and We agree on for Us to start providing the Services ces as specified in the Agreement;
“Supply Services” means the details of Product and other supply services to

be provided as set out in an attachment to the Agreement;

“Supply Terms

and Conditions”

means the terms set out in Schedule 3 that will apply in addition to those set out in Clauses 1-22 where We are to provide Supply Services;
“Third Party Contractor” means any other contractor or consultant working on the Project;
“Visit” means any occasion, scheduled or otherwise, on which We visit

the Property to provide any of the Services;

“We/Us/Our” means the Supplier and includes all employees, agents and

sub-contractors of the Supplier;

“You/Your” means a Consumer who is a customer of the Supplier.

 

  • Each reference in these Terms and Conditions to “writing”, and any similar expression, includes electronic communications whether sent by e-mail, text message, or other means.
  • Each reference to “these Terms and Conditions” is a reference to these Terms and Conditions including the Schedules to it.
  • Each reference to a Schedule is a reference to a schedule to these Terms and Conditions.
  • Words signifying the singular number will include the plural and vice versa.

 

2. Information About Us

    • We are a limited company, Sustainable Kitchens Limited, trading under the name Sheffield Sustainable Kitchens. We are registered in England and Wales under company number 8203275 with our registered office and main trading address at 3 Edgedale Road, Sheffield, S7 2BQ
    • Our VAT number is 142965594.

3. Communication and Contact Details

      • If You wish to contact Us with questions or complaints, You may contact Us by telephone at 0114 250 9078 or by email at [email protected].
      • In certain circumstances You must contact Us in writing (as stated in various Clauses throughout these Terms and Conditions). When contacting Us in writing You may use the following methods:
        • contact Us by email at [email protected]; or
        • contact Us by pre-paid post at Sustainable Kitchens Limited T/A Sheffield Sustainable Kitchens, 3 Edgedale Road, Sheffield, S7 2BQ.

 

4. Lead, Quotation and Acceptance of Quotation

    • Upon receipt of a Lead from You, We will contact you within seven days to discuss your requirements with you including the type of Services You require, the location and size of the Property, and the location and size of the kitchen, bathroom or Service you wish to have or wish to alter.
    • Once We have discussed Your requirements with You, and obtained any necessary further detail and clarification of any matters from you, We will prepare and send you a Quotation in duplicate and send it to You either by email or first class post. Alternatively, we will print a hard copy and give this to you in person.
    • The Quotation will set out the amount of the Quoted Price and the required Deposit as a percentage of the Quoted Price. The Deposit will be 35% of the Quoted Price (see Clauses 5 and 6) unless the Quote Price is less than £2,000 including VAT, when the Deposit will be 50% of the Quoted Price.
    • You may accept a Quotation by either signing and dating one copy of it and returning it to Us within 14 days after the date We issue the Quotation or by ticking the acceptance box in the online copy which We send to you.
    • Once you have accepted the Quotation, then You have the right to cancel the Agreement within 14 days in accordance with Clause 13.
    • Prices may be subject to change in the event that the Quotation is accepted outside of the 14-day validity period. We reserve the right to pass on price variations, and any price indexation fluctuations from the wider supply chain.
    • When (but not before):
      • You have either returned that copy Quotation signed and dated by You or ticked and acknowledged acceptance of the Quotation online; and
      • You have paid the Deposit;

a legally binding contract between You and Us will be created for You to pay the Quoted Price and for Us to carry out the particular Services (as the case may be either Design Services or Fitting Services or Supply Services) which are the subject of the Quotation.

We will then attach the signed duplicate to the Agreement and complete any blanks (including the Quoted Price) in the Agreement in accordance with the Quotation.

5. Deposit

    • You must pay Us the Deposit not more than 7 calendar days after You accept the Quotation.
    • Acceptance of a Quotation will be of no effect until We receive the Deposit in full. Prices may be subject to change prior to receipt of the Deposit after the Quotation has been accepted and
    • If the Services continue for a period of more than four months after the receipt of the Deposit, We reserve the right to pass on price variations, and any price indexation fluctuations from the wider supply chain.
    • The Deposit is non-refundable except as set out in Clauses 13, 14 and 15.

 

6. Payment of Price and VAT

  • The Quoted Price for any particular Services will be the Price payable for those Services as shown in the accepted Quotation for those Services.
  • The Quoted Price is inclusive of VAT. If the rate of VAT changes before You accept the Quotation, We will adjust the amount of VAT that You must pay.
  • We will invoice the Deposit when We receive Your acceptance of the Quotation, and We will invoice the balance of the Price, less £1,000, 45 days before the Start Date.
  • You must pay any invoice for an amount other than the Deposit within 7 calendar days of receiving it.
  • We accept the following methods of payment:
  • Direct bank transfer (BACS); and
  • Cheque.
  • In the event that further costs are agreed for additional Services after the Quotation has been agreed, You shall pay 35% of any extra costs as a deposit for such extra Services if the Deposit has been paid already. If the full Quoted Price has been paid by You, then the full price for such extra Services will be paid, less £1,000, payable upon completion of the Project.
  • If You do not pay an invoice by the due date, We may charge You interest on the overdue sum at the rate of 4% above the base rate of Bank of England base rate from time to time until payment in full is made. Interest will accrue on a daily basis from the due date until the actual date of payment, whether before or after judgment.
  • Late payment of invoices may lead to delays and postponements in the Project, and therefore extra charges may be incurred as detailed above.
  • If You have promptly contacted Us to dispute an invoice in good faith, We will not charge interest while such a dispute is ongoing.

 

7. The Services

    • Additional terms and conditions will apply as follows. In addition to Clauses 1-22 of these Terms and Conditions:
      • Schedule 1 will apply where We provide You with any Design Services; and/or
      • Schedule 2 will apply where We provide You with any Fitting Services; and/or
      • Schedule 3 will apply where We provide You with any Supply Services.
    • We will provide the Services in accordance with the specification set out in the accepted Quotation and the Agreement (as amended by agreement between You and Us from time to time).
    • We will ensure that the Services are performed with reasonable care and skill and to a reasonable standard which is consistent with best trade
    • We will ensure that We comply with all relevant codes of practice and statutory or regulatory requirements.
    • We will at all times hold a valid employer and public liability insurance policy and will hold and keep up to date any and all licences or permits as may be required in order to provide the Services.

8. Problems with the Services, Guarantee, and Your Consumer Rights

    • In addition to any statutory rights which You may have, We guarantee that the work We carry out, and the materials and products that We supply as part of the Services will be free from material defects or flaws for a guarantee period of a minimum of 12 months following completion of the Services.
    • Excluding any damage caused by reasonable wear and tear, if any such material defect or flaw appears during the above guarantee period, We will rectify it free of charge.
    • We always use reasonable efforts to ensure that Our provision of the Services is trouble-free. If, however, there is a problem with the Services We request that You inform Us as soon as is reasonably possible. We will use reasonable efforts to remedy problems with the Services as quickly as is reasonably possible and practical.
    • We will not charge You for remedying problems under this Clause 8 where the problems have been caused by Us. If We determine that a problem has been caused by incorrect or incomplete information or action provided or taken by You, We may charge You for remedial work.  If We determine that a problem has been caused by a Third Party Contractor that has been introduced by You to the Project, We will not carry out any remedial work and instead will inform You of the problem which You may then follow up with the Third Party Contractor in question.
    • As a consumer, You have certain legal rights with respect to the purchase of goods or services. For full details of your legal rights and guidance on exercising them, it is recommended that You contact your local Citizens Advice Bureau or Trading Standards Office.  If We do not perform the Services with reasonable skill and care, You have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to You, You have the right to a reduction in price.  If the Services are not performed in line with information that We have provided about them, You also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to You (or if Our breach concerns information about Us that does not relate to the performance of the Services), You have the right to a reduction in price.  If for any reason We are required to repeat the Services in accordance with Your legal rights, We will not charge You for the same and We will bear any and all costs of such repeat performance.  In cases where a price reduction applies, this may be any sum up to the full Price and, where You have already made payment(s) to Us, may result in a full or partial refund.  Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that You are entitled to the refund) and made via the same payment method originally used by You unless You request an alternative method.  In addition to your legal rights relating directly to the Services, You also have remedies if We use materials that are faulty or incorrectly described.

9. Your Consents and Obligations

  • By accepting our Quotation and Agreement, you grant Us the right to take a number of photos of the Project provided that no individual details of your family or Property can be identified from the photos. The Photos will be used solely for the purpose of publicising our Services and We warrant that they will be stored privately with no Property details to identify them. You have the right to withdraw the consent you have given at any time by telephoning Our customer service team at 0114 250 9078 or in writing to Us at [email protected]. This will not affect the lawfulness of any processing carried out by Us before you withdraw your consent.

Except where We only provide Design Services:

  • If any consents, licences, or other permissions are needed from any third parties such as landlords, planning authorities, local authorities or similar, You are, unless otherwise informed, responsible for obtaining them and You warrant that You have applied for and obtained all such consents, licences or other permissions before We contract with You for the Services.
  • You may either give Us a set of keys to the Property or be present at the Agreed Times to give Us access. We promise that all keys will be kept safely and securely by Us.
  • You must give Us at least one week’s notice if You do not require Us to provide the Services on a particular day or at a particular time. We will not invoice You for cancelled Visits provided such notice is given.  If less than one week’s notice is given, We will invoice You at Our Normal Hourly Rate set out in Schedule 2 for the length of time We would have attended for that cancelled Visit.

10. Third Party Contractors

    • Where We or You identify that in order to implement the Project, there are services or products needed in addition to the Services, the following will apply.
    • We acknowledge that You may decide to appoint Third Party Contractors to carry out those additional services. It will be Your decision as to whether to appoint any Third Party Contractor(s) and as to which Third Party Contractor(s) to appoint. We will not be involved in the appointment of such Third Party Contractors. If You choose to appoint a Third Party Contractor, the contract in that case will be between You and the Third Party Contractor. We will not be a party to that contract.
    • Where We are required to cooperate with any Third Party Contractor(s), We will use reasonable efforts to do so and to ensure that the Services are provided in accordance with the Agreement.
    • We will require You to use reasonable efforts to keep Us informed of the progress of the Project and in particular the activities of any Third Party Contractor(s) whose work may affect Our provision of the Services (whether adversely or otherwise). If Our provision of the Services is delayed by any Third Party Contractor(s), We will have the right to charge You at Our Normal Hourly Rate set out in Schedule 2 for the length of time We are delayed by the Third Party Contractor(s) concerned.

11. Complaints and Feedback

    • We always welcome feedback from Our customers and, while We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.
    • All complaints are handled in accordance with Our complaints handling policy and procedure, available from [email protected]. Please contact us in writing by email or by post or by telephone in accordance with the details set out in Clause 3.

12. Changing the Start Date

  • If You ask Us to change the Start Date:
  • We will where reasonably possible agree a revised Start Date with You;
  • If it is not possible to agree a revised Start Date either You or We may terminate the Agreement (see Clause 15).

We reserve the right to charge a reasonable administration fee in the event You request a revised Start Date less than four weeks in advance of the original agreed Start Date.

  • If We ask You to change the Start Date, You may either:
    • agree a revised Start Date with Us; or
    • terminate the Agreement (see Clause 15).

In the event that the Agreement is terminated by You and costs have already been incurred for materials and / or labour, we reserve the right to charge you for such materials and / or labour if they cannot be used elsewhere.

13. Cancellation of Contract During the Cooling Off Period

  • Where the Agreement is not made on Our Premises, You have a statutory right to a “cooling off” period. This period begins once the contract between You and Us (i.e. the Agreement) has been made, and it ends:
    • in relation to Products, 14 calendar days after the Products have been delivered. If the Products are delivered in instalments, the 14 calendar day period begins on the day that You receive the final instalment;
    • in relation to Services, at the end of 14 calendar days after the date on which the Agreement was made.

This right will not apply to Personalised Goods or Inseparably Mixed Goods.

  • If You wish to cancel the Agreement within the cooling off period You should inform Us immediately by a clear statement (e.g. a letter sent by post or email to the postal address or email address specified in these Terms and Conditions). You may use the Model Cancellation Form, but You do not have to.
  • To meet the cancellation deadline, it is sufficient for You to send Your communication concerning the exercise of the right to cancel before the cancellation period has expired.
  • If You exercise the right to cancel You will receive a full refund of any amount paid to the Us in respect of the Agreement .
  • We will refund money using the same method and in the same currency used to make the payment unless You have expressly agreed otherwise. In any case, You will not incur any fees as a result of the refund.
  • We will process the refund due to You as a result of a cancellation of Services without undue delay and, in any case, within the period of 14 days after the day on which We are informed of the cancellation.
  • If You exercise the right to cancel in relation to Products:
  • We will issue a refund within four weeks and in any event no later than 14 calendar days after We receive the returned Products, and the refund will include standard delivery charges;
  • You must return the Products to Us within 14 calendar days of the day on which You inform Us that You wish to return the Products. You must pay return shipment costs if Products are returned under this Clause 13;
  • We may make a deduction from the refund for loss in value of any Products supplied if the loss is the result of unnecessary handling by
  • If the Start Date falls within the cooling off period You must make an express request for provision of the Services to begin within the 14 calendar day cooling off period. This request forms a normal part of the ordering process.  By making such a request, You acknowledge and agree to the following:
    • If the Services are completed within the 14 calendar day cooling off period, You will lose the right to cancel once the Services are completed;
    • If You cancel the Agreement after provision of the Services has begun You will be required to pay for the Services supplied up until the point at which You inform Us of Your wish to cancel;
    • The amount due will be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services will be refunded subject to deductions calculated on this basis
    • We will process any refund no later than 14 calendar days after You inform Us of Your wish to cancel.
  • Clauses 14 and 15 apply to termination of the Agreement after the 14 calendar day cooling off period has elapsed.

14. Cancellation Before the Start Date

  • In addition to Your rights in Clause 13 relating to the cooling off period, You may terminate the Agreement (i.e., cancel the Services) at any time before the Start Date as follows:
  • If You cancel the Services more than 45 days before the Start Date We will refund 50% of the Deposit and any other sums paid as soon as is reasonably possible, and in any event within 14 calendar days of cancellation, taking into account that if any materials have been acquired for the purposes of your Project, We will invoice you for the cost of such materials if they cannot be used elsewhere.
  • If You cancel the Services less than 45 days before the Start Date We will retain from the Deposit a sum to cover any net financial loss that We suffer due to the cancellation, including for the cost of any materials purchased or labour costs incurred. We will refund the balance of the Deposit to You as soon as is reasonably possible, and in any event within 14 calendar days of If Our net financial loss is more than the amount of the Deposit, We will invoice You for the shortfall and You will be required to make payment in accordance with Clause 6.
  • We may need to terminate the Agreement before the Start Date due to the unavailability of required personnel or materials, or due to the occurrence of an event outside of Our reasonable control. If such cancellation is necessary, We will inform You as soon as is reasonably possible. We will refund the Deposit and any other sums paid as soon as is reasonably possible, and in any event within 14 calendar days of

15. Termination

    • You may terminate the Agreement with immediate effect by giving Us written notice if:
      • We have breached the Agreement in any material way and have failed to remedy that breach within 45 days of You asking Us in writing to do so;
      • We enter into liquidation or have an administrator or receiver appointed over Our assets;
      • You and We have been unable to agree a revised Start Date under Clause 12.1, or You elect to terminate the Agreement under Clause 12.2;
      • We are unable to provide the Services due to an event outside of Our control (see Clause 17).
    • We may terminate the Agreement with immediate effect by giving You written notice if:
      • You fail to make a payment on time as required under Clause 6 (this does not affect Our right to charge interest on overdue sums under sub-Clause 6.6);
      • You have breached the Agreement in any material way and have failed to remedy that breach within 45 days of Us asking You in writing to do so; or
      • You and We have been unable to agree a revised Start Date under Clause 12.1;
      • We have been unable to provide the Services for more than 8 weeks due to an event outside of Our control (see Clause 17).
    • If at the termination date:
      • You have made any payment to Us for any Services We have not yet provided, these sums will be refunded to You as soon as is reasonably possible, and in any event within 14 calendar days of the termination notice;
      • We have provided Services that You have not yet paid for, the sums due will be deducted from any refund due to You or, if no refund is due, We will invoice You for those sums and You will be required to make payment in accordance with Clause 6.

16. Effects of Termination

If the Agreement is terminated for any reason:

  • Any Clauses which, either expressly or by their nature, relate to the period after the expiry or termination of the Agreement will remain in full force and effect.
  • Termination will not remove or reduce any right to damages or other remedy which either You or We may have in respect of any breach of the Agreement which exist at or before the date of termination.

17. Events Outside of Our Control (Force Majeure)

    • We will not be liable for any failure or delay in performing Our obligations under the Agreement where the failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control .
    • If any event described under this Clause 17 occurs that is likely to adversely affect Our performance of any of Our obligations under the Agreement :
      • We will inform You as soon as is reasonably possible;
      • Our obligations under the Agreement will be suspended and any time limits that We are bound by will be extended accordingly;
      • We will inform You when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;
      • You or We may terminate the Agreement (see Clause 15).

18. Liability and Consumer Rights

    • We will maintain suitable and valid insurance including public liability insurance.
    • Subject to the following provisions of this Clause 18, We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of the Agreement or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by You and Us when the Agreement is entered into. We will not be responsible for any loss or damage that is not foreseeable.
    • If We cause any damage to the Property, We will make good that damage at no additional cost to You. We are not responsible for any pre-existing faults or damage in or to Your Property that We may discover while providing the Services and We will take comprehensive photos and details of the Property before starting.
    • We provide Services for domestic and private purposes only. We make no warranty or representation that any Services are fit for commercial, business or industrial purposes of any kind. We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
    • Whilst We aim to provide the Services to You according to the timetable specified in the Agreement, dates and timeframes for delivery for Products and carrying out the Services are provided for guidance only and We do not guarantee that the Services will be performed or completed by or within those or any other dates or timeframes. For the purposes of the Agreement, time shall not be of the essence and We will not be liable for any loss or damage You suffer as a result of the delivery of any of the Services being delayed or postponed for any reason.
    • We will not be liable for any accommodation costs, costs of storage of furniture, or any other expenses You suffer arising from provision of the Services.
    • We will not be liable for any loss or damage You suffer which results from Your failure to follow any reasonable instructions given by Us.
    • Except as to Our liability for the cost of Our complying with sub-Clause 18.3 (which shall not be limited), Our total liability for loss or damage caused as a result of Our negligence or breach of the Agreement is limited as follows. Where the Agreement relates to:
  • Design Services, Our total liability shall be limited to £5,000 chargeable for the Design Services;
  • Fitting Services, Our total liability shall be limited to an amount equal to that part of the Price chargeable for the Fitting Services;
  • Supply Services, Our total liability shall be limited to an amount equal to that part of the Price chargeable for the Supply Services.
    • Nothing in the Agreement is intended to or will limit or exclude Our liability for death or personal injury caused by Our negligence or for fraud or fraudulent misrepresentation.
    • As a “consumer” as defined by the Consumer Rights Act 2015, or as a consumer for the purposes of any other consumer protection legislation, nothing in the Agreement is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or Our liability to You, under:
  • the Consumer Rights Act 2015;
  • the Regulations;
  • the Consumer Protection Act 1987; or
  • any other consumer protection legislation,

as that legislation is amended from time to time.

For more details of Your legal rights, please refer to Your local Citizens’ Advice Bureau or Trading Standard Office.

19. How We Use Your Personal Information (Data Protection)

19.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and Your rights under the GDPR.

19.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Notice available from [email protected].

20. Other Important Terms

  • We may transfer (assign) Our obligations and rights under the Agreement to a third party (this may happen, for example, if We sell Our business). If this occurs We will inform You in writing.  Your rights under the Agreement will not be affected and Our obligations under the Agreement will be transferred to the third party who will remain bound by them.
  • You may not transfer (assign) Your obligations and rights under the Agreement without Our express written permission (such permission not to be unreasonably withheld).
  • The Agreement is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of the
  • If any provision of the Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Agreement and the remainder of the provision in question will not be affected.
  • No failure or delay by Us or You in exercising any rights under the Agreement means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of the Agreement means that We or You will waive any subsequent breach of the same or any other provision.

21. Regulations and Information

  • We are required by the Regulations to ensure that certain information is given or made available to You as a Consumer before We make Our contract with You (i.e. before You have both signed the Agreement and accepted the Quotation) except where that information is already apparent from the context of the transaction. We have included the information itself either in the Agreement or Quotation for You to see now, or We will make it available to You before We and You sign the Agreement and accept the Quotation. All of that information will, as required by the Regulations, be part of the terms of Our contract with You as a Consumer.
  • As required by the Regulations:
  • all of the information described in sub-Clause 21.1; and
  • any other information which We give to You about any Services or Us or Our business which You consider when deciding to sign the Agreement and accept a Quotation or when making any other decision about Services,

will be part of the terms of our contract with You as a Consumer.

22. Law and Jurisdiction

    • These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
    • As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 22.1 above takes away or reduces your rights as a consumer to rely on those provisions.
    • Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England.

 

SCHEDULE 1

DESIGN SERVICES – ADDITIONAL TERMS AND CONDITIONS

The following additional Terms and Conditions apply where We provide You with any Design Services (see Clause 7)

Initial Consultation

Once We have received a Lead from You, We will talk to You about Your requirements at an initial consultation. (If You wish to factor any critical aspect into the design of the Project, You should identify this to Us at that consultation. If you have a preference for the position and/or style of your sink and/or cooker and/or hob and/or fridge or any other items, You should also identify this to Us at the same time.) If You describe Your Project space and/or give Us any rough measurements at that consultation, We will give You a general assessment of that space at the consultation.

Surveys and Measurements and Information

In the event that You have provided Us with measurements of Your kitchen / bathroom, We will base our Quotation upon such measurements with the understanding that when we carry out a site visit and take our own measurements, we reserve the right to amend the Quotation accordingly. We will carry out a site survey and take measurements of Your kitchen / bathroom for the sake of accuracy of our Services and the Quotation, but We will not carry out any structural survey or offer or provide opinions or advice structural or other building related matters unless required by You. We may then give You a report of the survey and measurements. We will be responsible for the accuracy and completeness of that report except as follows. Where building or other works by Your builders / contractors are yet to be started or completed but You nevertheless require Us to carry out Our survey, take measurements, and provide a survey report before completion of those works, You agree that the following shall apply:

  • You will be responsible to ensure that your builders / contractors adhere to the measurements and other material features covered by Our survey report.
  • If We have correctly and accurately both carried out the survey and taken measurements of the kitchen / bathroom, and Your builders / contractors then complete their works but they have not adhered to the measurements and other material features covered by Our survey report, there might as a result be material differences between the finished Project space and the details set out in Our survey report, in particular because walls / surfaces / floors / ceilings / doors / windows may have been unknown / not completed when We carried out the survey or took the measurements.
  • If there are any such material differences, You agree that You will bear any additional costs and expenses arising from them.
  • Those additional costs and expenses might include Our additional charges for altering the design of/redesigning the Project and for any additional necessary Visits, or, where we provide Fitting and/or Supply Services and We order or supply materials or products which, due to the material differences, are of the wrong size, type, or number, those additional costs and expenses might include any additional price for Our supply of products, Our additional charges for altering, re-making or replacing those materials or products or other error rectification work, and Our additional charges for any additional necessary Visits.
  • All such additional charges shall be at Our standard hourly rate of £40.00 per hour.
  • If You do not wish to accept the risk of such material differences occurring or the costs and expenses arising from them, You must allow Us to defer carrying out Our site survey and taking measurements until after Your building and any other works are complete.

Design

Once We have discussed Your requirements with you and have accurate measurements of the Project, We will then develop it through further discussions with You and receipt of any further information or requirements from You. We may, as part of that process, provide You with further suggestions, information and/or materials.

Only when We have confirmed in writing to You that a particular version of the design that we have issued to You is final and You have also signed it to indicate Your approval of it, will it become the Final Design which can be implemented.

All versions of designs, illustrations, descriptions or other items contained in either any sales literature or other material or on our website are only intended to be for general illustrative purposes and We do not represent, warrant or undertake that the Final Design will include or match anything in any such items.

When You to sign off a design as the Final Design, it will supersede and replace all previous versions and all information, materials and requirements which You or We have previously communicated to each other.  We retain all intellectual property rights in any design, illustrations or other items provided to You.

Once You have signed-off a final design as the Final Design, We will not be responsible if the Final Design does not fully and correctly reflect Your requirements. Therefore, if You are unsure of any aspect of the design, measurements or any technical or other aspect of the design contained in the final design, You should raise any query with Us to enable Us to have an opportunity to clarify any Matter and/or amend that final design if it is necessary to do so. When You sign the final design, that will be Your approval of it and Your confirmation that it meets Your requirements. The Final Design as approved by You will form the basis of any Fitting and/or Supply Services that We provide to You. When You sign the Final Design that will be completion by Us of the Design Services.

Ownership of Rights

Any intellectual property rights in any and all parts of any draft or Final Design or any other items or information which We give to You in hard copy or electronic form at any time shall at all times remain Our exclusive property. You or someone on Your behalf may use any such items or information for the sole purpose of implementing Our design for Your kitchen / bathroom but You may not copy, reproduce, or communicate to any third party any such item or information or use it for any other purpose without Our prior written consent.

 

SCHEDULE 2

FITTING SERVICES – ADDITIONAL TERMS AND CONDITIONS

The following additional Terms and Conditions apply where We provide You with any Fitting Services (see Clause 7)

General

If You order Fitting Services and We produce and You approve a Final Design by signing a copy of it, We will then carry out the Fitting Services provided that you comply with your obligations under the Terms and Conditions.

If You (or a third party on Your behalf) produces a design for Your Project, We will only provide Fitting Services for You based on it if We specifically agree in writing to do so. If You ask Us to implement any such design, You will need to provide Us with a detailed plan of it with Your Lead and We will then confirm in Our discretion whether We are prepared to implement it. (We may decide that We are not able to do so or that Your plan lacks the necessary detail or is unsuitable.) If and when We are prepared to implement it, We will issue a Quotation for Fitting Services based on Your detailed plan and will treat it for the purposes of the Agreement as a Final Design (i.e., a design approved by You).

We undertake that We will fit the Products which We supply to You, if any, together with items (whether appliances or other items) supplied by You, if any, which We have agreed are to be covered by the Fitting Services.

We undertake that Our Fitting Services will fully and correctly implement the approved Final Design.

All Products that We use in the Fitting Services will match the Final Design, but We do not represent, warrant or undertake that any such Products will match anything in any designs, illustrations, descriptions or other items contained in either any of Our sales literature or in other material or on our website. All of those designs illustrations, descriptions and other items are only intended to be for general illustrative purposes.

Scope of Our Fitting Services

Our Fitting Services may include, but are not limited to, the following (Our Quotation will include precise details):

  • assemble, fit, and install the kitchen, bathroom, or furniture cabinet Products (including, but not limited to, internals, doors, drawers, handles, kickboards, cover panels, cornices, and décor trim).
  • where You provide appliances which We have agreed to fit or We provide any appliances as part of the Products, We will complete basic appliance installation if utilities such as gas, electricity and water are already in place, but We are not responsible for the selection, supply, suitability, condition or performance of any such appliances.
  • where You supply any other items which We have agreed to fit, We will fit them but We are not responsible for the selection, suitability, condition or performance of any such items.
  • fit the worktop/s (including cut-out and fitting for cooker tops, sinks, taps).
  • fit the sink and taps.
  • seal all joins and cut-outs, where necessary. Unless We have specifically agreed otherwise in writing, We shall select the sealant colour on the basis of what we deem most suitable.

Delay

We may reasonably refuse to start work, or We may suspend work where You do not comply with your obligations under the Terms and Conditions. You will be responsible for any delays, including any delays caused by Third Party Contractors (and the cost of any such delays) which arise as a result.

If it appears that any wall is incapable of holding any Product/s or other items that We are to fit, or any utility supply or connection is unsafe, faulty, flawed, or inadequate or of poor quality, We may suspend work until You have had the necessary remedial works carried out or We are able to provide a Quotation to carry out the work, if necessary.

Care of Property and Damage etc.

Contents at the Property other than in the area where the Project is being carried out

We will take all reasonable steps to protect Your furniture, furnishings and wall and floor coverings in the Property (and that will include Our placing covers over them if and as reasonably practicable) but We cannot take responsibility for any damage which is caused to those items if We have taken such steps. We will not take responsibility for any damage occurring to any items that You leave in place after We begin work where We have previously advised You that they are at risk and/or an obstacle to our work and We have reasonably asked You to move them.

Contents in the area where the Project is being carried out

We will not take responsibility for any damage occurring to any property that You leave in the area where the Project is being carried out after We begin work in it.

Damage to the area where the Project is being carried out

We will not be responsible for any damage that We cause to plastering, tiling, decoration, floor, ceiling, door, or window in the area where the Project is being carried out resulting from Our removal of existing fitted cabinets, appliances, lighting, fixtures, fittings, or decorations in the area where the Project is being carried out except where it is due to Our negligence. Unless We have included under “Scope” above any work comprising plastering, painting, papering, tiling, decoration, or ceiling, flooring, window or door removal or installation or other work, We will not be responsible to carry out any such installation or work in the area where the Project is being carried out.

Cleaning and Redecorating

Unless it has been agreed within our Quotation, You will be responsible for any cleaning and redecorating (but not removal of waste) which is necessary to the area where the Project is being carried out after We have completed the Fitting Services.

Making good: general

Except as set out above:

  • We will ensure that the carrying out of the Fitting Services does not cause any damage to items at the Property, to the Property itself or to any items You provide for Us to fit; and
  • If it does cause any such damage, We will make it good at Our own expense as soon as is reasonably possible.

Structural or other defects

We do not accept any responsibility for any damage to the area where the Project is being carried out or any other part of the Property resulting from structural or other defects in the Property. Prior to Us starting work on the Project, You must inform us of any structural defects or anomalies at the Property which might affect or be affected by the Fitting Services.

Where We have agreed the Final Design with You and building control is required and We are carrying out building work We will, as part of Our Services ensure that the building work complies with current building and council regulations, and that You have obtained the necessary consents in relation to these regulations. You agree that any costs incurred in obtaining these consents will be payable by You.

Security

We will, where necessary, provide temporary boarding to protect the interior of the area where the Project is being carried out from the elements.  We will also advise You of any security risks associated with these temporary materials.

Waste

Unless otherwise agreed, We will properly manage and arrange the safe and lawful disposal of all waste generated or removed from the Property that results from Our provision of Fitting Services.

Your Additional Obligations and Responsibilities

You agree that, in addition to Your other obligations and responsibility under the Terms and Conditions, You:

  • are responsible for ensuring before We begin any Fitting Services that, and You warrant that:
    • You have applied for and obtained any consents, licences, or other permissions if any are needed from any third parties such as landlords, planning authorities, local authorities or similar.
    • any appliance, accessory, component, or other item supplied by You for Us to fit is suitable for use with the Products and other items that We provide.
    • existing wiring, gas, water, and waste pipe work within the Property is generally of a legal and good workman-like standard,
    • You have located and advised Us of any hidden wiring or pipe work.
  • must provide Us with all necessary technical details in writing of appliances and other items which You provide to Us to fit (including without limitation appliance dimensions) necessary for their proper and safe installation.
  • must clear the area where the Project is being carried out of all furniture and property, excluding fridges and freezers (other than items We are to fit) prior to Us commencing work. This includes any old kitchen units or fixtures, except where We have specifically agreed to remove and clear these.
  • allow us to store or keep in the area where the Project is being carried out or elsewhere in or at the Property at times when we are not carrying out the Fitting Services:
    • Our Products and materials that form part of the Supply Services; and
    • the tools and other equipment needed for the Fitting Services.
  • accept and agree that:
    • once We have left any Products or materials at Your Property, they will be regarded as delivered to You and You will be responsible for them and will account to Us for any loss or damage to them except if We cause the loss or damage; and
    • You will be responsible to take care reasonable care of the tools and other equipment and will account to Us for any loss or damage occurring to them due to Your negligence or that of any other occupant of or visitor to the Property.
  • are responsible for ensuring that:
  • We have access through the Property and to the kitchen / bathroom at the Agreed Times and that such access is and remains appropriate and adequate.
  • We have a parking permit (for a visitor to the Property) which We can use throughout the time We are providing the Fitting Services if required or imposed by a local or other authority.
  • We can access and use electrical power from electrical outlets (from normal 220/240 volt 3-pin sockets).
  • We can access and use water from a supply of hot and cold running water.
  • We can use your toilet and washing facilities.
  • We have and can use such facilities at the Property as may be reasonably necessary for Us to carry out and complete the Fitting Services.
  • Will follow Our reasonable instructions relating to safety and the state of either Our work (whether it is work completed or in progress) or the area where the Project is being carried out and adjacent areas of the Property in general, including directions and restrictions on appropriate usage, care, and maintenance.
  • Will co-operate with Us generally as may be necessary to facilitate Our carrying out and completion of the Fitting Services.
  • Will ensure the wellbeing and safe location of any animals and / or pets at the Property.

 

SCHEDULE 3

SUPPLY SERVICES – ADDITIONAL TERMS AND CONDITIONS

The following additional Terms and Conditions apply where We provide You with any Supply Services (see Clause 7)

Risk in the Products

The responsibility (sometimes referred to as the “risk”) for damage to or loss of any Product remains with Us until it has been physically delivered to Your Property at which point the risk will pass to You (even if Product is fitted later).

Ownership and retention of ownership (“Title”) of Products

Until We have received payment in full in cleared funds for any Product that We contract to supply to You, the legal and beneficial Title in that Product shall remain in Us (even if risk in that Product has passed to You). Upon payment for that Product, You will own it.

Our right to repossess Products not paid for by You

If We do not receive payment in cash or cleared funds of any properly issued invoice for any Product within the time which the Agreement permits You to pay it, We shall be entitled to repossess that Product without notice. If necessary, You must allow us to detach or remove that Product from any other Product/s or item/s in or forming part of the Project. You hereby irrevocably authorise Us to enter Your Property for the purpose of exercising Our rights under this clause. This does not affect any other rights You may have.


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